苏格兰皇家银行（RBS）已拿出1.25亿英镑，准备赔偿客户最近由于其电脑系统崩溃受到的损失。
苏格兰皇家银行账户持有人及其国民西敏寺银行（NatWest）和阿尔斯特银行（Ulster Bank）子公司，在6月份进行软件升级以后，面临了长达两周的中断。
苏格兰皇家银行公布了补偿图，公布半年损失为15亿，相比之下，去年同期为7.94亿英镑。
大部分的损失是由一个30亿英镑的会计费用引起。
这是由于银行不得不改变其债务的估值。
银行收入的到6月30日的这6个月以来下跌8%，一路跌到132亿英镑。
投资者似乎对于这一结果表示出了热烈的欢迎，苏格兰皇家银行在伦敦的股价周五结束时交易上涨了5.6%。
总收入下降
RBS首席执行官斯蒂芬·赫斯特告诉BBC广播4台的《今日》节目：“现在的外部环境非常艰难，但是我认为我们有能力在此基础上做出良性的进展。”
苏格兰皇家银行还表示，它已经有多拨出1.35亿英镑，以补偿被误导购买支付保护保险的客户，这样一来总共就高达13亿英镑。
此外，它将支付高达5000万英镑，用以赔偿被误导购买专家保险的小型企业，即通常所说的利率互换。
该银行82%的股权归政府所有，这些资金在2008-2009年全球金融危机最高峰时都需要释放出来。
苏格兰皇家银行在5月宣布，它已偿还最后一部分的来自美国和英国政府1630亿英镑的紧急贷款。
海丝特先生（Hester）在一份声明中称：“我们会继续努力，让银行更安全、更可靠，过去出现的问题我们也都会解决掉的。”
“尽管经济现状更加严峻，然而事实证明我们的现有业务比以前更强，许多环节都正在进行进一步的改善。”
成本降低
RBS证实其已解雇了那些与Libor丑闻有关联的员工，同行巴克莱因该丑闻在6月被罚款2.9亿英镑。
苏格兰皇家银行表示正在继续配合调查，但这目前并不能衡量银行未来的影响，比如说时机和数量的任何罚金或定居点。
该银行补充道，在上半年其人力成本下降了4%，它削减了5700个工作岗位，其中主要是在市场和国际银行部门。
Hester先生还告诉BBC，银行业已经变得有点脱离社会，并且回来的时候是重重落地的。
他还说要想改变银行文化，就要把客户放在首位。
苏格兰皇家银行还证实，直线保险业务将在10月出售股份。
欧盟裁定，到2014年底前，他们必须卖掉银行业务，这是作为苏格兰皇家银行获得来自英国政府的救助条件之一。
“根本性的缺陷”伊恩·戈登，brokerage Investec的分析师对格兰皇家银行的最新结果表示欢迎。
“当议员和监管机构把精力集中在言论和政治姿态的时候，苏格兰皇家银行的管理阶层却在继续做出努力，实现进展——比如资产负债表的修复，”他说。
然而，呼吁更好的英国银行业的改革的压力集团Move Your Money UK，却不为所动。
苏格兰皇家银行研究结果显示，我们当前的银行模式存在这多么严重的根本性的缺陷。
Royal Bank of Scotland (RBS) has put aside £125m to pay compensation to customers affected by the recent breakdown in its computer systems.
Account holders at RBS and its NatWest and Ulster Bank subsidiaries faced disruption for up to two weeks in June after a software upgrade at the bank.
RBS released the compensation figure as it reported a half-year loss of £1.5bn, compared with £794m a year earlier.
Much of the loss was caused by a £3bn accounting charge.
This was a result of the bank having to change the valuation of its debt.
The bank's revenues for the six months to 30 June fell 8% to £13.2bn.
Investors appeared to give the results a warm welcome, as RBS's shares ended Friday trading in London up 5.6%.
Falling revenues
RBS chief executive Stephen Hester told BBC Radio 4's Today programme: "It is a pretty tough external environment, but I think we are making good progress."
RBS also said it had set aside a further £135m to cover compensation for customers who were mis-sold payment protection insurance, taking the total up to £1.3bn.
In addition, it will pay out up to £50m to cover claims from small businesses who were mis-sold specialist insurance, known as interest rate swaps.
The bank is 82% owned by the government, which needed to bail it out in 2008 and 2009 at the height of the global financial crisis.
It announced in May that it had repaid the last of the £163bn in emergency loans it received from the UK and US governments.
Mr Hester added in a statement: "We have continued to make the bank safer and stronger as we clean up problems of the past.
"And despite the tougher economy, these results show our ongoing businesses to be more resilient than before, with many further improvements underway."
Reduced costs
RBS confirmed that it had dismissed a number of traders linked to the Libor rate-fixing scandal that saw fellow bank Barclays fined £290m in June.
RBS said it was continuing to co-operate with investigations, but that it was not yet possible to measure the future impact on the bank, such as the timing and amount of any fines or settlements.
The bank added that during the half-year its staffing costs fell 4% as it cut 5,700 jobs, primarily in its markets and international banking arm.
Mr Hester also told the BBC that the banking industry, "became a bit detached from society and it is coming down to earth with a bump".
He said it needed to change its culture to put customers first.
RBS also confirmed that the sales of shares in its Direct Line insurance business would take place in October.
The European Union ruled that it had to sell the business by the end of 2014 as one of the conditions of RBS securing its bailout from the UK government.
'Fundamentally flawed,' Ian Gordon, analyst at brokerage Investec, welcomed RBS's latest results.
"While MPs and regulators focus their energies on soundbites and gesture-politics, RBS management continues to make useful progress in terms of balance sheet repair," he said.
However, pressure group Move Your Money UK, which is calling for greater reform of the UK banking sector, was unimpressed.
"RBS results show just how fundamentally flawed our current banking model is," it said.
